Came home to a yellow-and-brown UPS slip on your door? That’s a UPS InfoNotice — left when the driver tried to deliver but couldn’t. It’s not just a “sorry we missed you” note; it tells you exactly where your package is and what to do next. Here’s how to read it and get your package.
This is an independent guide. Policies can vary by location — confirm details and track on the official ups.com. We are not affiliated with UPS.
What is a UPS InfoNotice?
A UPS InfoNotice is the printed notice a driver leaves after a delivery attempt when no one’s available to receive the package (or a signature is required). It’s a decision point: it shows whether UPS will try again, has redirected your package, or is holding it for pickup nearby.
The InfoNotice number
Look under the barcode for the InfoNotice number. You can enter it in the tracking field on ups.com — or just use your original tracking number — to see your package’s status and your options. The driver will also have checked one or more boxes on the slip indicating the attempt number, the date, and what happens next.
How many delivery attempts does UPS make?
UPS typically makes up to three delivery attempts on separate days at no extra charge. After the final attempt, the package is usually held for a short time for pickup or returned to the sender — so act on your InfoNotice promptly. (Exact handling can vary by package and location.)
Your options after a missed delivery
- Wait for the next attempt — if another is scheduled, no action is needed.
- Reschedule the delivery for a day that works.
- Redirect the package to a UPS Access Point or The UPS Store to collect at your convenience.
- Authorize release so the driver can leave it without a signature.
- Pick it up at a UPS Customer Center.
Managing deliveries often? UPS My Choice lets you set many of these preferences in advance so you don’t miss packages in the first place.
How to use your InfoNotice
- Go to ups.com and enter the InfoNotice number (or your tracking number) in the tracking box.
- Review the status and choose reschedule, redirect or pickup.
- Follow the prompts — see our full UPS tracking guide if you need help.
Lost your InfoNotice?
No problem — track your package with the original tracking number from your shipping confirmation, or sign in to UPS My Choice to see and manage the delivery.
Picking up in person
If you collect the package yourself, you generally don’t need the InfoNotice slip, but you will need your tracking information and a valid government-issued photo ID that matches the delivery name.
Frequently asked questions
What is a UPS InfoNotice?
It’s the notice a UPS driver leaves after a missed delivery attempt. It shows the package’s status and lets you reschedule, redirect or pick it up.
How do I track a package with an InfoNotice?
Enter the InfoNotice number (found under the barcode) — or your original tracking number — in the tracking field at ups.com to see status and options.
How many times will UPS attempt delivery?
Usually up to three attempts on separate days at no extra cost, after which the package is typically held for pickup or returned to the sender.
Do I need the InfoNotice to pick up my package?
No — you don’t need the slip itself, but you’ll need your tracking information and a valid government-issued photo ID.
Related: UPS Tracking · UPS My Choice · UPS Access Point · Saturday Delivery.
